Privacy Policy.

Depending on how you use Thikana, we may collect the following information:

Personal Information

• Name
• Email address
• Phone number
• Profile information
• Account login information
• Information provided when creating or updating an account

Property Information

If you use Thikana as a hostel owner or property manager, we may collect:

• Hostel/property name
• Property address
• Hostel images
• Room and seat information
• Rent and pricing information
• Facilities and property details
• Property availability information

Booking Information

When you make a booking, we may collect:

• Booking details
• Hostel/property information
• Room or seat information
• Booking dates
• Payment status
• Transaction/reference information

Verification Information

Where account or property verification is required, we may collect information necessary to verify your identity or property.

Device and Usage Information

We may automatically collect limited technical information, such as:

• Crash and diagnostic information
• Basic app usage information

We use collected information to:

• Create and manage user accounts
• Provide hostel search and booking services
• Display hostel and property listings
• Process and manage bookings
• Manage hostel rooms and seats
• Process or facilitate payments
• Verify users and property owners
• Send booking and account notifications
• Provide customer support
• Improve and maintain the application
• Detect and prevent fraud or unauthorized activity
• Fix technical problems and crashes
• Comply with applicable legal requirements

We do not sell your personal information.

We may share information when necessary to provide the Service, including with:

• Payment service providers
• Identity verification providers
• Cloud hosting and database providers
• Authentication providers
• Notification and communication service providers
• Analytics and crash-reporting providers
• Other service providers that help us operate Thikana

We may also disclose information when required by law, legal proceedings, or to protect the security, rights, or safety of Thikana, our users, or others.

Some information provided as part of a hostel listing, such as hostel name, property information, photographs, pricing, facilities, and availability, may be visible to other Thikana users.

Payments made through Thikana are processed securely through PayFast, a third-party payment service provider.

Thikana does not directly process or store your complete debit/credit card information or payment credentials. Payment information is handled by PayFast in accordance with its own terms, privacy policy, and security practices.

Thikana may receive payment-related information such as:

• Transaction ID
• Payment status
• Payment amount
• Payment date
• Transaction/reference number

For more information about how PayFast handles payment information, please refer to PayFast's privacy policy and terms of service.

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

We retain information for as long as necessary to:

• Provide our services
• Maintain your account
• Complete bookings and transactions
• Provide customer support
• Prevent fraud and abuse
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, we may delete or anonymize it in accordance with applicable requirements.

Thikana provides an option to permanently delete your account directly within the application.

You can access the account deletion option from your Profile/Account Settings and submit a request to permanently delete your account and associated personal information.

Once the deletion process is completed, your account will no longer be accessible and applicable personal data will be permanently deleted, except for information that we are required or permitted to retain for legal, security, fraud prevention, dispute resolution, or other legitimate purposes.

Account deletion is permanent and cannot be undone.

Thikana is not intended for children who are not legally permitted to use our services.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Thikana may use third-party services to provide features such as:

• Authentication
• Cloud storage
• Database services
• Payment processing
• Identity verification
• Push notifications
• Analytics
• Crash reporting

These third-party providers may process information according to their own privacy policies and applicable agreements.

We may update this Privacy Policy from time to time.

Any changes will be reflected by updating the “Last Updated” date at the top of this page.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Thikana
• Developer/Company: THIKANA RESIDENCY SOLUTIONS (SMC-PRIVATE) LIMITED
• Country: Pakistan
• Email: shaanfts@gmail.com

By using Thikana, you acknowledge that you have read and understood this Privacy Policy.