Fair, transparent, written for humans.

• Users may book any available room through the Thikana app.
• A refund request can be submitted within 3 days of the booking date.
• Approved refunds are processed within 5–7 business days.
• Thikana reserves the right to decline refund requests that do not meet the 3-day window.

Refunds are returned to the original payment method. You'll receive an email and in-app notification once the refund is initiated.

• Users may cancel or leave a booking at any time through the app.
• Cancellations after the 3-day refund window will not be eligible for a monetary refund.
• Cancellation confirmation is sent via the app and email immediately after submission.

We encourage users to communicate early with owners. Good communication keeps the Thikana community fair for everyone.

• All hostel owners must complete mandatory ID verification before their listing goes live.
• Listings found to be fraudulent or misleading will be immediately removed.
• Thikana holds the right to suspend owner accounts that violate platform guidelines.
• Owners are responsible for maintaining accurate listing information at all times.

Our trust and safety team audits listings regularly. Suspected fraud can be reported directly from any listing in the app.